ITIL Foundation Basic

Technology Used

This course bring to light the information on the IT Infrastructure Library and IT Service Management in a simple and understandable way.

This is the BASIC version of the course.

Pre-requisite

It is intended for individuals who require a basic understanding of the ITIL framework and how it may be used within an organization. It is also intended for IT professionals that are already working within an organization that has adopted and adapted ITIL. This may include but is not limited to, IT professionals, business managers and business process owners.

Objectives

• ITIL and the Service Lifecycle
• Service Design Fundamentals
• Service Strategy Processes
• Introduction to Service Operation
• Service Strategy Fundamentals
• Service Design Processes
• Service Transition Processes and Policies
• Service Operation Processes
• Continual Service Improvement