This course bring to light the information on the IT Infrastructure Library and IT Service Management in a simple and understandable way.
This is the BASIC version of the course.
It is intended for individuals who require a basic understanding of the ITIL framework and how it may be used within an organization. It is also intended for IT professionals that are already working within an organization that has adopted and adapted ITIL. This may include but is not limited to, IT professionals, business managers and business process owners.